01
Capture the essentials
Collect the caller's contact details, job type, service area, urgency, and preferred time.
A calmer front desk for Michigan plumbing teams
Every new job inquiry gets a next step.
PipeBeacon helps busy plumbing teams in Southeast Michigan respond to routine inquiries, capture job details, and route urgent or uncertain requests to a person.
Book a 15-minute workflow reviewServing Southeast Michigan. Built around your approved answers, hours, and handoff rules.
New service inquiry
“My water heater is leaking. Can someone call me back?”
Details captured · Team notifiedWhen the crew is out working
Give each supported inquiry a clear next step.
A new call can arrive while everyone's on a job. Your AI front desk captures the information your team needs, then follows the rules you approve for booking or human follow-up.
02
Use your approved answers
Share routine business information from sources you provide and approve.
03
Bring in a person
Route urgent, unclear, sensitive, or out-of-scope requests to your chosen contact.
Your rules stay in control
Automation for intake. People for judgment.
Before a pilot starts, we agree on what the assistant can answer, what it must hand off, when your team is available, and how success will be measured.
- No invented prices or arrival promises
- No diagnosis or safety assurances
- Human handoff for exceptions
- Limited pilot scope with a review each week
Start with one channel and one workflow. See how it works for your team before expanding.
Straightforward setup
From your process to a focused pilot.
STEP 1
Map the workflow
We document your hours, service area, intake questions, booking rules, and escalation contacts.
STEP 2
Test the edge cases
You review sample conversations and approve the human handoff before launch.
STEP 3
Review the results
Track response time, complete leads, bookings, handoffs, and issues during the pilot.
Questions
Know what to expect.
Does the assistant replace our office team?
No. It handles a defined intake workflow and routes exceptions to your team.
Can it book directly into our calendar?
Only when your system supports it and you approve the exact booking rules and permissions. A pilot can begin with appointment requests instead.
What if it does not know an answer?
It should say it cannot confirm and route the request to your designated person.
How much does a pilot cost?
Pilot pricing is being tested from $500 setup plus $399 for the first 30 days. Final scope and any usage costs are confirmed before work begins.
Start with a conversation
Let's map what happens when a new plumbing lead calls.
Book a short workflow review. We'll look at your current process and decide together whether a small pilot makes sense.
Email hello@pipebeacon.net